SUSI Tech EngageIQ Privacy Policy


Updated: April 9, 2025

App Account & Login Privacy Information

User Accounts and Registration

When you create an account with any SUSI Tech application, we collect the following information:

  • Email address

  • Username

  • Password (stored in encrypted form)

  • Name (optional)

  • Profile information (optional)

  • Device information

This information is necessary to create and maintain your account, authenticate you when you log in, and provide our services to you. The legal basis for this processing is contractual necessity - we need this information to provide you with access to the app and its features.

App Usage Data

When you use our app, we collect the following information:

  • Log data (including access times, pages viewed, app crashes)

  • Device information (including device type, operating system, unique device identifiers)

  • IP address

  • General location data (country/region based on IP address)

  • App feature usage statistics

We use this information to:

  • Improve the app's performance and functionality

  • Fix bugs and troubleshoot issues

  • Analyze user behavior to enhance the user experience

  • Maintain security of our services

The legal basis for this processing is our legitimate interest in maintaining, improving, and securing our app.

In-App Communications

If our app includes messaging or communication features, we may access:

  • Message content

  • Recipient information

  • Timestamps

  • Attachments

We process this information solely to provide the communication service within the app. Messages are encrypted and are not accessible to SUSI Tech staff. We do not use message content for marketing or advertising purposes.

Push Notifications

If you enable push notifications, we will collect and process:

  • Device token

  • Notification preferences

  • Interaction with notifications

You can disable push notifications at any time through your device settings or within the app.

Third-Party Authentication

If you choose to login via third-party authentication providers (like Google, Apple, or Facebook), we will receive certain information from those providers, including:

  • Email address

  • Name

  • User ID from that service

  • Profile picture (if available)

We will never post to these services on your behalf without your explicit permission.

Data Retention for App Users

We retain your account data for as long as you maintain an active account with us. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain information for legal purposes.

Usage data may be retained in aggregated, anonymized form for analytical purposes for up to 24 months.

App Security Measures

To protect your account and data, we implement the following security measures:

  • Password encryption

  • Secure communication protocols (HTTPS/SSL)

  • Regular security audits

  • Access controls for our staff

  • Monitoring for unauthorized access attempts

Third-Party Services Within the App

Our app uses the following third-party services that may collect information:

  1. Stripe - If you make purchases within the app

  2. Firebase Analytics - For app usage analytics

  3. Firebase Authentication - For third-party login

  4. Firebase Cloud Storage - For storing user content

  5. Firebase Crashlytics - For detecting and fixing crashes

Each of these services has their own privacy policy, and we encourage you to review them. We have data processing agreements in place with each provider to ensure your data is handled in compliance with data protection laws.

Children's Use of the App

Our app is not intended for use by children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn we have collected personal information from a child under 16, we will delete this information promptly. If you believe we have any information from a child under 16, please contact us at dataprivacy@susi.tech.

Your Rights Regarding App Data

In addition to the rights outlined in our main Privacy Policy, you have the following app-specific options:

  • Edit your profile information within the app settings

  • Delete specific content you have created within the app

  • Export your app data (available in Your Profile/account settings)

  • Opt out of certain data collection features

  • Delete your account entirely

Changes to App Functionality

If we make significant changes to how the app functions or collects data, we will notify you:

  • Through an in-app notification

  • Via email (if you've provided one)

  • Through in app notification, email

App-Specific Contact Information

For questions specifically about the app and your data within it:

  • Email: dataprivacy@susi.tech

For urgent matters related to your account security, please contact us immediately at dataprivacy@susi.tech.